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How We Handle Your Privacy

When you open an account with manga2bet, your personal information—name, email, payment details and account activity—stays encrypted and protected.

Data encrypted on entryPayment info never sharedYour withdrawal history visible
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manga2bet How We Handle Your Privacy
PRIVACY QUESTIONS & REQUESTS

How to Contact Us About Your Data

You have the right to access, correct or request deletion of your personal data. Reach out to our support team through any channel below; we'll respond to privacy requests within seven business days. All inquiries are logged and handled confidentially.

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Email Support

Send your privacy request to [email protected]. Include your account number and the specific information you want to access or change. We respond within 48 hours on weekdays.

Live Chat

Open the chat window in your account lobby between 08:00 and 22:00 Indonesia time, Monday to Sunday. Our agents can explain what data we hold and guide you through access or deletion requests.

Account Settings

Log in to your account and visit Settings > Privacy to view your stored email, phone number and deposit history. You can update or request export of this information directly from the dashboard.

SECURITY AND DATA HANDLING

How We Protect Your Privacy

Manga2bet uses industry-standard encryption (SSL 256-bit) on all account pages, payment forms and data transfers.

Encryption Standards

All data in transit uses SSL 256-bit encryption. Stored payment tokens are isolated in encrypted vaults. Login credentials are hashed and salted so no one—including our staff—can see your password.

Two-Factor Authentication

Enable 2FA in Settings > Security to verify new device logins with a code sent to your registered email or phone. Protects your account even if someone obtains your password.

Payment Tokenization

When you deposit via DANA, OVO, GoPay or QRIS, we store a token, not your actual wallet or card number. Tokens cannot be used outside manga2bet or reverse-engineered to retrieve your payment details.

Withdrawal Verification

Before your balance leaves our wallet, we verify your identity, check for fraud patterns and confirm your withdrawal address matches your registered account. Payouts via DANA, OVO, GoPay or QRIS typically clear within 2–5 minutes.

Data Retention

Your account data and transaction history are kept as long as your account is active. After account closure, we retain records for 12 months for dispute resolution and regulatory compliance, then securely delete or anonymise them.

Incident Response

If a security breach affects your data, we notify you by email within 48 hours, explain the incident, and advise steps to protect your account. We do not wait for you to discover the issue.

Frequently Asked Questions About Your Data

Here are the privacy questions we hear most often from account holders in Indonesia. If your question isn't here, contact our support team via live chat (08:00–22:00 Indonesia time) or email [email protected].

We collect your name, date of birth, email, phone number, address and payment details when you register. We also track your login timestamps, gameplay history and withdrawal requests. This information is used only for account verification, fraud prevention and payment processing via DANA, OVO, GoPay or QRIS.

No. We never sell, rent or share your personal data with marketers, data brokers or unrelated third parties. We only share information with payment processors and fraud-prevention vendors who are bound by confidentiality agreements and process data solely to complete your transactions.

After you request account closure, we retain your data for 12 months to resolve disputes, process refunds and comply with regulatory requirements. After 12 months, we securely delete or anonymise your personal information. Transaction records may be kept longer if required by local law.

Log in to your account and go to Settings > Privacy > Download My Data to export your account details, transaction history and profile information in a standard format. Alternatively, email [email protected] with your account number and we'll send a data export within seven business days.

Cookies are small files stored on your device that remember your login session and gameplay preferences. Essential cookies (login, fraud checks) cannot be disabled. Non-essential cookies (analytics, marketing) can be turned off in your browser settings or in your account privacy preferences without affecting your ability to play.

You can request permanent account deletion in Settings > Account > Delete Account. We'll deactivate your account immediately and securely delete personally identifiable information within 30 days, though transaction records for compliance purposes may be retained as required by local law.

Yes. We use tokenization so your actual wallet or card number is never stored on our servers. Your payment details are encrypted and processed only once per transaction. You can safely deposit and withdraw multiple times using the same payment method without re-entering your credentials.

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