Reference

Terms & Conditions that protect both of us

When you open an account with manga2bet, you're agreeing to terms that set out how deposits, withdrawals, account access and disputes work.

Real deposit and withdrawal clarityAccount access and eligibility detailsPayment and dispute procedures
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manga2bet Terms & Conditions that protect both of us
GET IN TOUCH

How to reach us about terms or account issues

Team online

Live Chat

Open your account, head to the lobby footer and tap 'Support'. Our team answers questions about terms, account restrictions, payment holds and dispute claims during operating hours.

Email Support

Send account or terms questions to our support inbox. Include your username and the issue; we respond within 24 hours with clarification or next steps for resolution.

Account Settings

Log in and browse the Settings tab to review your terms acceptance history, payment methods on file, deposit and withdrawal records, and any active account restrictions.

HOW WE HANDLE YOUR DATA

Security, retention and your account rights

Account Verification

When you deposit, we verify your identity and payment source. This protects both your account and your funds; verification typically completes in minutes for DANA, OVO, GoPay and QRIS transfers.

Data Retention

We keep your account data, transaction history and payment records for the duration of your account and for a set period after closure, as required by local regulations and to resolve disputes.

Cookie and Tracking Policy

Our site uses cookies to keep you logged in, remember your preferences and analyse how you navigate the lobby. You can manage cookie settings in your browser or contact support to request details.

Payment Security

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment credentials are never stored in plain text; we use tokenisation to process recurring deposits safely.

Account Access and Changes

You can update your account details, Deposit references and contact information directly in Settings. For major changes like email or verification status, contact support to verify your identity first.

Dispute and Complaint Process

If you disagree with a transaction hold, bonus denial or account restriction, open a support ticket with details. We investigate and respond within five business days or escalate to formal dispute resolution.

Frequently asked questions about our terms

You can request account closure through the Settings menu. We process closures within 48 hours; any remaining balance is returned to your verified payment method. After closure, you won't be able to log in, but we retain your transaction history for dispute resolution.

Yes. In your Wallet settings, you can add or remove DANA, OVO, GoPay or QRIS accounts. New methods require verification before they can be used for deposits. Existing balances cannot be transferred between payment methods; you withdraw to the original method.

Check your payment method's confirmation; if it shows a successful transfer, your deposit is queued for verification. Contact our support team with your transaction ID. We trace the transfer and credit your account within 24 hours or refund it to your payment method.

Daily withdrawal limits depend on your account status and verification level. You can see your current limit in the Withdrawal section of your Wallet. To request a limit review, contact support with your account details and verification documents.

Withdrawals are reviewed for fraud and compliance within two to four hours after you submit them. Once approved, the transfer goes to your DANA, OVO, GoPay or QRIS account; most clear within one hour, depending on your payment provider's processing time.

An account restriction prevents deposits, withdrawals or gameplay pending investigation of unusual activity, failed verification, or a dispute claim. Restrictions are temporary and lifted once verification is complete or the issue is resolved. Contact support for clarification on why your account is restricted.

Yes, but only under specific circumstances: if you were charged twice, if the amount was incorrect, or if you can demonstrate unauthorised access to your account. Contact support with evidence and your transaction ID; we investigate and respond within five business days.

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